REFURBISHING PROCESS & POLICY

Overview: Our eCommerce store is committed to providing the highest quality refurbished products to our customers. To accomplish this, we follow a stringent refurbishment process and policy to ensure each item is in top condition before it is sold. This involves cleaning, inspection, repair, and replacement of parts as necessary, then rigorous testing to ensure the product is in excellent working order.

Our Process:

  1. Product Acquisition: We obtain used products through various channels including trade-ins, liquidation sales, and customer returns.

  2. Initial Assessment: Each product is inspected to determine its current condition. This involves a comprehensive check of its functionality, cosmetic condition, and completeness (i.e., are any parts or accessories missing).

  3. Cleaning: Each item is cleaned thoroughly. External surfaces, screens, keyboards, and other user-facing elements are cleaned to remove any dirt, dust, or grime. For electronic devices, cleaning also involves removing any old user data to ensure privacy and prepare the device for its new user.

  4. Repair and Replacement: The repair stage includes fixing any mechanical or software problems, as needed. If there are faulty or worn out parts, these will be replaced with high-quality parts that meet the specifications of the original manufacturer.

  5. Testing: After the cleaning and repair process, each item undergoes rigorous testing to ensure it functions as good as new. This includes testing the software, hardware, and all the features of the product.

  6. Grading: The product is then graded according to its post-refurbishment condition. This grade is displayed in the product listing to give potential buyers a clear idea of what to expect.

  7. Packaging and Listing: Once the product is ready for sale, it's packaged for shipping and then listed on our eCommerce store with a clear and accurate description and photos.

Policy:

  1. Quality Assurance: We commit to ensure that all refurbished products sold on our eCommerce store are of high quality and functionality, as good as new.

  2. Genuine Parts: Any replacements made during refurbishing will only involve genuine parts that meet or exceed the original manufacturer's specifications.

  3. Transparency: We commit to being transparent about the condition of our refurbished products. Each listing will include a clear grading of the product’s condition and a detailed description of any issues or modifications made.

  4. Warranty: All refurbished products come with a 90 warranty. If the exact duration and terms of the warranty vary depending on the product, it will be clearly stated in the product listing.

  5. Returns and Refunds: Customers can return their refurbished product if it's defective, in accordance with our return and refund policy.

  6. Privacy and Security: We ensure all devices are wiped clean of any previous user data before being sold, maintaining customer privacy and security.

By adhering to this process and policy, we aim to build customer trust and satisfaction, and ensure our refurbished products are an excellent alternative to buying new.

If you have any questions about a refurbished product purchased from thedealexperts.com, please contact us.